Robert Sullivan
IT Project Manager, PMP, CSM/CSPO

A results-driven and accomplished IT Project Manager with 16+ years of experience in functional and technical project management and business analysis. A proven track record of taking large-scale software projects from ideation to completion with excellence. I am highly organized and possess excellent working knowledge of various IT project management frameworks and processes.  I enjoy collaborative software development and working with teams and clients. I am a certified PMP and Scrum Master who can effectively implement procedures following PMP processes or Agile Scrum. My career is built upon applying a hard-earned pragmatic approach, straight forward communication and servant leadership.

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Experience
Cydcor
1/2014 – present
Sr. IT Project Manager

Cydcor is the largest provider of outsourced sales services in North America and is recognized as the most trusted name in customer acquisition, serving FORTUNE 500® and emerging companies. 2018 gross income was reported in excess of $285M.

  • Major contributor to initial Salesforce CRM implementation and other related applications and systems
  • Primary project lead for a turn-key order placement tool and order management solution that increased overall sales by 30%.
  • Developed accurate work estimates, project budgets and timelines.
  • Facilitate daily SCRUM, weekly grooming, sprint planning,  showcase meetings and retrospectives
  • Reports transparent and detailed updates on accomplished and pending milestones to stakeholders
  • Analyze CRM related business requirements, processes and workflows.
  • Exercise required controls and propose improvements as required, including issues and action logs, risk management plans and change control plans.
  • Ensure that business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success.
  • Manage 2 development teams each comprised of Product Owner, Business System Analyst, Technical Architect (design/integration), APEX/Visual Force, SOQL  developers (3), QA Engineer (test cases), Learning & Development representative, and Dev Operations representative.
Imagistic
3/2005 – 1/2014
Sr. IT Project Manager

Cydcor is the largest provider of outsourced sales services in North America and is recognized as the most trusted name in customer acquisition, serving FORTUNE 500® and emerging companies. 2018 gross income was reported in excess of $285M.

  • Major contributor to initial Salesforce CRM implementation and other related applications and systems
  • Primary project lead for a turn-key order placement tool and order management solution that increased overall sales by 30%.
  • Developed accurate work estimates, project budgets and timelines.
  • Facilitate daily SCRUM, weekly grooming, sprint planning,  showcase meetings and retrospectives
  • Reports transparent and detailed updates on accomplished and pending milestones to stakeholders
  • Analyze CRM related business requirements, processes and workflows.
  • Exercise required controls and propose improvements as required, including issues and action logs, risk management plans and change control plans.
  • Ensure that business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success.
  • Manage 2 development teams each comprised of Product Owner, Business System Analyst, Technical Architect (design/integration), APEX/Visual Force, SOQL  developers (3), QA Engineer (test cases), Learning & Development representative, and Dev Operations representative.
Kern Agency
7/2001 – 3/2005
Sr. Online Project Manager

The Kern Agency (an Omnicom subsidiary) is a B2B, B2C Direct Marketing agency that integrates Online, Media, and Direct marketing practices to help world-class companies expand their customer base and market reach. 

  • Created and managed all IT schedules, budgets, and resources.
  • Lead development teams, performed productivity analysis and determined technical requirements/staffing needs.
  • Interfaced and contributed to business units in constructing work project plans and proposals.
  • Worked with clients in Software, Retail, Financial Services, Insurance, Medical Devices, Marketing, Computer Hardware, and Mobile Service Provider verticals.
Education/Affiliations
  • Project Management Professional (PMP) 
  • Certified ScrumMaster (Agile software development)
  • Certified Product Owner (Agile software development) 
  • Salesforce Certified Administrator (2018) 
  • California State University Northridge - B.A.  English
Technical Skills
Salesforce CRM (Cert. Admin)
Web Dev, Full-Stack
JIRA/Confluence
HTML/CSS/JavaScript
Content Management (CMS)
Google Analytics/Search Console
Microsoft Visio/Draw.io
Smartsheet/Microsoft Project
Key Strengths
Conception
Competitive Analysis
Leadership
Scope Management
Localization
Vendor Management
Scrum Master
Release Planning
Agile and Waterfall
SDLC
Risk Management
Change Management
Domain Knowledge
Web Application Developement
Cloud/SaaS
Sales
ECommerce
CRM
CMS
HRIS