Robert Sullivan
Project Manager, PMP, CSM/CSPO
Technical Skills
AWS Certified Cloud Practitioner
Salesforce CRM (Cert. Admin)
Content Management (CMS)
Google Analytics/Search Console
Smartsheet/Microsoft Project
Key Strengths
Competitive Analysis
Scope Management
Vendor Management
Scrum Master
Release Planning
Agile and Waterfall
Risk Management
Change Management
Domain Knowledge
Web Application Developement

A results-driven and accomplished IT Project Manager with 20+ years of experience in functional and technical project management and business analysis. A proven track record of taking large-scale software projects from ideation to completion with excellence. I am highly organized and possess excellent working knowledge of various IT project management frameworks and processes.  I enjoy collaborative software development and working with teams and clients. I am a certified PMP and Scrum Master who can effectively implement procedures following PMP processes or Agile Scrum. My career is built upon applying a hard-earned pragmatic approach, straight forward communication and servant leadership.

Sr. IT Project Manager
Cydcor1/2014 – present

Cydcor is the largest provider of outsourced sales services in North America and is recognized as the most trusted name in customer acquisition, serving FORTUNE 500® and emerging companies. 2018 gross income was reported in excess of $285M.

  • Major contributor to initial Salesforce CRM implementation and other related applications and systems
  • Primary project lead for a turn-key order placement tool and order management solution that increased overall sales by 30%.
  • Developed accurate work estimates, project budgets and timelines.
  • Facilitate daily SCRUM, weekly grooming, sprint planning,  showcase meetings and retrospectives
  • Reports transparent and detailed updates on accomplished and pending milestones to stakeholders 
  • Analyze CRM related business requirements, processes and workflows.
  • Exercise required controls and propose improvements as required, including issues and action logs, risk management plans and change control plans.
  • Ensure that business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success.
  • Manage 2 development teams each comprised of Product Owner, Business System Analyst, Technical Architect (design/integration), APEX/Visual Force, SOQL  developers (3), QA Engineer (test cases), Learning & Development representative, and Dev Operations representative.
Sr. IT Project Manager
Imagistic3/2005 – 1/2014

Imagistic is a technology integration services firm that designs and develops custom web applications, Customer Relationship Management (CRM) and Content Management System (CMS) solutions.

  • Lead IT project development (SCRUM), application and upgrade management as well as process development. Manage all project documentation
  • Managed multiple vendor/client projects simultaneously with budgets in excess of 500k.
  • Created and implemented project/process workflows and reporting artifacts to allow and support automation wherever possible. 
  • Wrote, managed and monitored business cases, discovery documentation, scope requirements, technical specifications, production schedules, budgets, status reports, and resource allocations.
  • Hired and managed resources (associate project managers, programming professionals and outsourced vendors).
  • Managed development teams consisted of Product Owner, Business System Analyst, Full-Stack developers, QA Engineers (test cases), and Dev Operations representative.
Sr. Online Project Manager
Kern Agency7/2001 – 3/2005

The Kern Agency (an Omnicom subsidiary) is a B2B, B2C Direct Marketing agency that integrates Online, Media, and Direct marketing practices to help world-class companies expand their customer base and market reach. 

  • Created and managed all IT schedules, budgets, and resources.
  • Lead development teams, performed productivity analysis and determined technical requirements/staffing needs.
  • Interfaced and contributed to business units in constructing work project plans and proposals.
  • Worked with clients in Software, Retail, Financial Services, Insurance, Medical Devices, Marketing, Computer Hardware, and Mobile Service Provider verticals.
  • Project Management Professional (PMP) 
  • Certified ScrumMaster (Agile software development)
  • Certified Product Owner (Agile software development) 
  • AWS Certified Cloud Practitioner (CLF-C01)
  • Salesforce Certified Administrator (2018) 
  • California State University Northridge - B.A. English