Robert Sullivan 

About Me

I am a results-driven and accomplished IT/Salesforce Project Manager with 23+ years of experience in functional and technical project management and business analysis. I have a  proven track record of taking large-scale software projects from initiation to close with excellence. I am adept at leading implementations of complex customization, integrations and platform configurations to fit stakeholder’s business requirements. I am experienced in configure price quote (CPQ), contract lifecycle management, legacy data migration, ERP system integrations, Sales Cloud, Revenue Cloud, Experience Cloud and Service Cloud, to name a few. 

I have a strong leadership capabilities in bridging business and cross-functional teams. I am highly organized and possesses excellent working knowledge of various IT project management frameworks and processes.  I enjoy collaborative software development and working with teams and clients. I am certified PMP and Scrum Master who can effectively implement procedures following PMP processes or Agile Scrum. My career is built upon a hard-earned/won pragmatic approach, straight forward communication and servant leadership.

Download current resume (Februrary 2024)
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EXPERIENCE

Sr. Salesforce Project Manager | Simplus, an Infosys company                      

06/21/2022 – Present

Simplus is a Certified Platinum Salesforce Partner. Salesforce experts, specifically focusing on CPQ, Billing, Sales Cloud, Service Cloud and Pardot. Simplus integrates leading Salesforce cloud solutions to help companies achieve strategic goals, improve performance, and increase value. They offer innovative and modern offerings to help customers understand their opportunities, identify and solve pain points, and successfully achieve digital transformation.

• Project manager for a 2M+ Salesforce CRM discovery, migration and CRM convergence project.

• Developed accurate work estimates, project budgets and timelines.

• Facilitate client discovery, analysis and build.

• Report transparent and detailed reporting on accomplished and pending work milestones to business.

• Analyzed CRM related business requirements, processes and workflows.

• Exercise required controls and proposed improvements as required, including issues and action logs, risk management plans and change control plans.

• Ensure that business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success.

Sr. Salesforce Project Manager | NTT Data                                            

10/11/2021 – 06/20/2022

NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys.

NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.

• Project manager for a very-large Salesforce CRM discovery, migration and CRM convergence project.

• Developed accurate work estimates, project budgets and timelines.

• Facilitated 60+ hours of client discovery workshops, gap analysis, conceptual design documentation, and executive readout and an estimation for integration project phase.

• Reported transparent and detailed updates on accomplished and pending milestones to stakeholders.

• Analyzed CRM related business requirements, processes and workflows.

• Exercise required controls and proposed improvements as required, including issues and action logs, risk management plans and change control plans.

• Ensure that business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success.

• Manage 2 large client discovery teams simultaneously, each consisting of Product Owner, Business System Analyst, Technical Architect (design/integration), and various SMEs.

Sr. IT Project Manager

Cydcor1/2014 – October 10, 2021

Cydcor is the largest provider of outsourced sales services in North America and is recognized as the most trusted name in customer acquisition, serving FORTUNE 500® and emerging companies. 2018 gross income was reported in excess of $285M.

• Major contributor to initial Salesforce CRM implementation and other related applications and systems

• Primary project lead for a turn-key order placement tool and order management solution that increased overall sales by 30%.

• Developed accurate work estimates, project budgets and timelines.

• Facilitate daily SCRUM, weekly grooming, sprint planning,  showcase meetings and retrospectives

• Reports transparent and detailed updates on accomplished and pending milestones to stakeholders 

• Analyze CRM related business requirements, processes and workflows.

• Exercise required controls and propose improvements as required, including issues and action logs, risk management plans and change control plans.

• Ensure that business and assignment risks are identified, monitored and managed to achieve minimal disruption to the project delivery and success.

• Manage 2 development teams each comprised of Product Owner, Business System Analyst, Technical Architect (design/integration), APEX/Visual Force, SOQL  developers (3), QA Engineer (test cases), Learning & Development representative, and Dev Operations representative.

Sr. IT Project Manager

Imagistic3/2005 – 1/2014

Imagistic is a technology integration services firm that designs and develops custom web applications, Customer Relationship Management (CRM) and Content Management System (CMS) solutions.

• Lead IT project development (SCRUM), application and upgrade management as well as process development. Manage all project documentation

• Managed multiple vendor/client projects simultaneously with budgets in excess of 500k.

• Created and implemented project/process workflows and reporting artifacts to allow and support automation wherever possible. 

• Wrote, managed and monitored business cases, discovery documentation, scope requirements, technical specifications, production schedules, budgets, status reports, and resource allocations.

• Hired and managed resources (associate project managers, programming professionals and outsourced vendors).

• Managed development teams consisted of Product Owner, Business System Analyst, Full-Stack developers, QA Engineers (test cases), and Dev Operations representative.

Sr. Online Project Manager

Kern Agency7/2001 – 3/2005

The Kern Agency (an Omnicom subsidiary) is a B2B, B2C Direct Marketing agency that integrates Online, Media, and Direct marketing practices to help world-class companies expand their customer base and market reach. 

• Created and managed all IT schedules, budgets, and resources.

• Lead development teams, performed productivity analysis and determined technical requirements/staffing needs.

• Interfaced and contributed to business units in constructing work project plans and proposals.

• Worked with clients in Software, Retail, Financial Services, Insurance, Medical Devices, Marketing, Computer Hardware, and Mobile Service Provider verticals.

EDUCATION/CERTIFICATIONS

• Project Management Professional (PMP) 

• Certified ScrumMaster (Agile software development)

• Certified Product Owner (Agile software development) 

• AWS Certified Cloud Practitioner (CLF-C01)

• Salesforce Sales Cloud Consultant

• Salesforce Certified Administrator

• Copado - Fundamentals I Certification Metadata Pipeline

• California State University Northridge - B.A. English